JGL Consultants: Liberty Science Center Foodservice Project

Industry: Museum

Scope: RFP

Project Description:

JGL was brought on to facilitate an RFP process to select a new foodservice vendor with an eye toward updating the facilities in a revenue productive manner, and finding a partner who was mission-aligned with the Center’s various public programs.

Following a several-month long competitive process, the contract was awarded to a new foodservice provider who had a dramatic vision for completely reconfiguring the main café and seating area, and introducing technology such as pre-order and self-checkout kiosks that are now an expected guest amenity in the post-COVID world.

After several months of construction which dramatically reconfigured the servery and seating areas, LSC and its new foodservice provider has opened the reimagined Cosmic Café to rave reviews.

The introduction of school lunch programs has also given the Center the ability to better cater to its numerous student groups throughout the year.

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JGL Consultants' Role in Liberty Science Center's Foodservice Transformation

JGL Consultants played a pivotal role in guiding the Liberty Science Center through a comprehensive RFP (Request for Proposal) process to identify a new foodservice vendor. Their expertise was instrumental in not only selecting a partner but also in ensuring the chosen vendor could enhance revenue streams while aligning with the Center's mission-driven public programs.

This strategic facilitation involved a multi-month competitive selection, ultimately leading to the engagement of a provider with a forward-thinking vision. The project focused on reimagining the main café and seating areas, integrating modern guest amenities, and ensuring a revenue-productive outcome for the institution.

Liberty Science Center's Reimagined Foodservice Experience

The Liberty Science Center's foodservice facilities underwent a significant transformation following the selection of a new vendor, spearheaded by JGL Consultants' RFP process. The project's scope included a complete reconfiguration of the main café and seating areas, aiming to create a more engaging and functional guest experience.

This reimagining extended to the integration of advanced technology, such as pre-order and self-checkout kiosks. These digital solutions address the evolving guest expectations in the post-COVID era, enhancing convenience and efficiency for visitors while contributing to the overall revenue goals of the Center.

The Impact of Technology in Post-COVID Foodservice

The integration of technology, including pre-order and self-checkout kiosks, has become an expected guest amenity in the post-COVID world, significantly impacting the foodservice industry. This digital shift enhances operational efficiency and provides a more streamlined and convenient experience for customers.

For institutions like the Liberty Science Center, adopting these technologies not only meets current guest expectations but also positions them as forward-thinking and adaptable. The successful implementation of these solutions directly contributes to improved guest satisfaction and can lead to increased revenue through faster service and reduced operational friction.

Mission Alignment in Institutional Foodservice Partnerships

Ensuring a foodservice partner is mission-aligned is crucial for cultural, corporate, and educational institutions. This alignment goes beyond financial considerations, focusing on how the vendor's operations and offerings support the core values and public programs of the institution.

JGL Consultants prioritizes this aspect by seeking partners who can contribute positively to the visitor experience and reinforce the institution's educational or cultural objectives. For the Liberty Science Center, this meant finding a vendor whose vision resonated with their commitment to public engagement and educational initiatives, creating a symbiotic relationship.