Our current operator is great and has been with us a long time. But perhaps a 3rd party assessment can bring some new ideas to light or expose some opportunities we aren’t aware of. How should we proceed?

We applaud you for the ultimate foresight…and insight! Your operator could, indeed, be doing a great job. But if they are in the same environment day after day, with the same regional manager visiting each quarter, the creative impulse may be stagnating more than anyone realizes. Sometimes a fresh set of eyes is what’s needed: not to criticize the current operator, but to work in partnership with them to develop new ideas and approaches to refresh the program.